Exchange Policy

1. Please contact us within 48 hours from the date of delivery to claim for the exchange.

2. The exchange policy does not apply to any item/product purchased on sale/discounted price & can only be effective on the basis of only size issue and most important the availability of the product.
3. Product/s must be unused/unworn and in the same condition as you received it in Original Packaging with all the tags attached. Exchange will be processed after receiving the package by consignee via traceable courier at their own expense to our address. Shipping costs are non-refundable.

4.Minute differences in color may be discerned due to different lighting conditions during photography and/or minute differences in color contrast on different screens. Thus, exchanges on this basis will not be entertained.

5.Due to vastly different types of complex fabric used in the manufacturing process, up to 7% natural shrinkage might occur intermittently in some fabrics. Thus, exchanges on that basis will not be entertained.

6. Refunds are only available for defected Products. In order to claim refund you have to send us the defected items back at our address & after receiving the items we will refund your amount within 2 to 3 working days.

7. You should consider using a trackable shipping service and you are responsible for your return shipment.

8. All returns should be sent to 11/3, Block A Moin Plaza, Civil Hospital, Karachi, Pakistan.

9. To maintain fairness, the problems issued will be resolved on a case-by-case basis.

For all other queries please feel free to contact us at mettwear@gmail.com